1 Missed Appointment

Dear Patient,

According to our records, you have booked and then did not attend for an appointment with your GP/Practice Nurse/Healthcare Assistant.

We understand that on occasions there may be genuine reasons why you are unable to attend an appointment. Please contact us to let us know if there were reasonable grounds for your non-attendance on this occasion.

As a practice we have approximately 200 unattended appointments per month. We deal with non attendance and lateness proactively so that our services are not strained. We normally send two notifications for missed or late appointments before further action is considered.

Wasted appointments may mean another patient who wants to see their GP or Practice Nurse is unable to due to limited availability. We respectfully request that if something arises meaning you may miss or be late for an appointment in the future, you kindly let us know at least an hour in advance. Your appointment can then be given to someone else and a new one can be offered to you if needed.

If you have any queries regarding this matter please do not hesitate to contact the surgery. Again, if you feel this communication has been issued to you in error and there was a specific reason why you were unable to attend then please inform us. Thank you for your co-operation.