| As part of the Digital First National programme of work, GP Practices are required to provide a tool for patients to access primary care services.
The aim of the Accurx platform is to improve communications between healthcare staff and patients resulting in improved outcomes and productivity. The platform facilitates digital communications between the practice and our patients. If you have a non-urgent healthcare concern or need to contact the Practice for any medical or admin reason, click on the online via our website or via NHS app or via NHS website. Fill out the online form, which will then be reviewed and processed by our healthcare professionals to decide the right care for you. We will respond to online requests within 2 working days for medical queries and 5 working days for admin queries. Accurx is approved by NHS England to be used by GP practices and the other systems involved in patient care. NHS England has a lengthy assurance process to make sure they meet the highest standards of safety and security. Your data is safe and is shared only with your GP Practice for the purposes of your direct care. Your data is stored and sent securely using industry best practices, and Accurx only collect the data that is necessary to allow your GP Practice to provide you with care. The Practice uses the following Accurx features: · Online consultations · Video consultations · AccuMail · SMS · Friends and Family test · Record Views The Accurx privacy notice can be found on their website here: Accurx | Privacy Policy. |
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| 1) Controller
contact details
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Bank House Surgery
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| 2) Data Protection Officer contact details | GP Data Protection Officer |
| 3) Purpose of the processing | The aim of the Accurx platform is to improve communications between healthcare staff and patients resulting in improved outcomes and productivity. The platform facilitates digital communications between the practice and our patients. |
| 4) Lawful basis for processing | Under UK GDPR and DPA 2018 –
6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’. 9(2)(h) ‘…medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems…’ |
| 5) Recipient or categories of recipients of the shared data | Data may be shared with Accurx, and their sub-processors such as cloud services used for Accurx’ own storage, communications, security, engineering, and similar purposes. |
| 6) Rights to object | You have the right under Article 21 of the UK GDPR to object to your personal information being processed. Please contact the Practice if you wish to object to the processing of your data. You should be aware that this is a right to raise an objection which is not the same as having an absolute right to have your wishes granted in every circumstance. |
| 7) Right to access and correct | You have the right to access copies of the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law. |
| 8) Retention period | The data will be retained for active use during the processing and thereafter according to NHS Policies and the law. |
| 9) Right to Complain. | You have the right to complain to us about the way your data is handled or processed. To so, please contact the Practice using the following details:
Bank House Surgery 84 High Street, Farnborough, Kent BR6 7EA
If you remain unsatisfied with our response, you have a right to complain to the Information Commissioner’s Office. To do so, you can use this link https://ico.org.uk/make-a-complaint/data-protection-complaints/ or call their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website). |